Automatic top-up charges your saved card and adds credit to your balance whenever it drops below a threshold you choose, so your runs don't stop when you run out of credit.
Setting it up
Open Credit Balance, then Automatic Payment.
It needs a saved card. If you don't have one yet, make a card deposit of $100 or more and tick Save payment method for future use during checkout.
Choose When balance drops below: $1, $3, $5, $10 or $20.
Choose Top-up amount: $10, $25, $50 or $100.
To turn it off, click Remove on the same page.
How it runs
Wiro checks your balance every 5 minutes. When your cash credit is below the threshold, it charges the saved card the top-up amount and adds it to your balance. Coupon credit doesn't count toward the threshold.
Each top-up comes with an invoice in the Billing portal and shows as a DEPOSIT row in Transactions. The credit stays valid for 12 months.
If a charge fails, Wiro tries again after 1 hour, then 6 hours, then 24 hours. After five failed charges in a row it stops. Fix the card, then remove automatic top-up and set it up again to restart it.
Keeping a larger balance
Automatic top-up is a safety net against running dry, not a way to hold a large balance: the highest threshold is $20 and the largest top-up is $100.
If you need to stay above a certain balance, for example above $250 for unlimited concurrency, deposit a buffer based on your usage and keep automatic top-up on underneath it. Card deposits stay valid for 12 months.
Need a higher threshold or a larger top-up amount for your project? Send us a message with the numbers you have in mind.
Team wallets
Team admins and the organization owner can set up automatic top-up for a team wallet. The card belongs to the member who set it up. See Who can add credit to a team wallet or set up automatic payments for it?
Transferring credit out of a wallet can drop it below the threshold and trigger a top-up. See Why was my card charged right after I transferred credit?
Related: Where are my invoices?