Use the support chat on wiro.ai (when you're signed in) or email [email protected]. The chat answers questions but doesn't create images or videos; to generate, use Wiro Studio.
What to include:
A task problem: the task ID (the number after # in Task History), the model name and the Debug output text. API users can send the task token instead. Studio doesn't show a failed run's task ID, so give the model and roughly when you ran it.
A charge that looks wrong: the task ID and the price you expected (see How is a model priced?).
A coupon that doesn't work: the code and a screenshot of the error.
Contact us when Debug output doesn't explain a failure, an error keeps coming back, you think a block was a mistake, or a failed task was charged. See How do I find out why my task failed?