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How do I change when my agent's scheduled tasks run, or which timezone they use?

Set the agent's timezone in Agent Settings and change, pause or add scheduled tasks in the Custom Skills tab.

Timezone: open Agent Settings, then Agent Timezone, and pick yours. Until you do, the agent uses System Default (UTC). The timezone applies to greetings, business hours, scheduled tasks and voice-call preparation, and saving restarts the agent.

In the Custom Skills tab:

  • Built-in scheduled tasks: change the schedule, or turn them on or off. Their instructions come from the integration, so to change what they do, edit the related preference.

  • Your own tasks: add one with its own instructions and schedule, and delete it any time. Built-in tasks can't be deleted, only turned off.

  • Undoing an edit: a task's version history lets you go back to an earlier version, or to a built-in task's original setup.

Every run uses credits (see agent pricing). Details: managing scheduled tasks.

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