Agent plans are managed on the agent's own page. Open the agent from Panel, then Agents, and click Manage. What you see depends on how the plan is paid:
Card plans: every agent deployed on the website. Stripe charges your card each month.
Balance plans: agents deployed through the API with
useprepaid: true. The monthly price is taken from your Wiro balance, or from the team wallet for a team agent.
Cancel
Card plan: click Manage, then Subscription. Stripe's portal opens on that agent's plan; cancel there. For a team agent, the portal opens only for the member whose card pays for the plan. Other team admins and the organization owner see Stop at Period End under Manage instead: the agent keeps running until the current billing period ends, then the plan ends, and the page shows Cancels on with the date. Only the member who pays can undo it, from their own billing portal. (Through the API, card plans return "Stripe subscriptions must be cancelled via Stripe portal".)
Balance plan: click Manage, then Cancel Subscription, and confirm. If you change your mind, Undo Cancel reverses it until the end date.
Either way, the plan keeps running until the end of the period you've paid for. After that the monthly credits are removed. Extra credits from packs you bought aren't removed when the plan ends, so the agent can keep running on them.
Renew
Card plans renew automatically through Stripe each month.
Balance plans renew automatically too: after the period ends, the monthly price is taken from your Wiro balance (the team wallet for a team agent). You pay the price set when you deployed, or at your last skill or plan change.
If the balance is too low at renewal, the plan expires. Top up, then click Manage, then Renew Subscription. The agent is queued to start again; if it still shows Stopped, click Start.
An ended card plan: Renew Subscription lets you choose Starter or Pro, then Continue to Payment opens a new card checkout.
Upgrade from Starter to Pro
Click Manage, then Upgrade to Pro.
Card plans go through a card checkout at the Pro price.
Balance plans are charged the prorated difference for the rest of the period right away, and get the larger credit pool at once.
There's no downgrade from Pro to Starter. For a card plan, cancel it and choose Starter when you renew after it ends. Otherwise, deploy a new agent on Starter.
Out of credits, or deleting the agent
Out of credits before the month ends: My agent says it has no remaining credits.
To delete an agent, cancel the plan and wait for it to end first: Why can't I delete my agent?
Team agents
Team admins, the organization owner and the member who deployed the agent can subscribe, renew, cancel, upgrade and buy credits; the organization owner doesn't need to be a team admin for this. If you pay from the team wallet while a card checkout for the agent is still open (for example in another tab), Wiro closes the card checkout first, so the agent is never paid for twice; if a card payment is already going through, wait a minute and try again. Other members see "Only a team admin can perform this action on a team-owned agent." See How do agents work in a team workspace?
Details for developers: CancelSubscription, RenewSubscription, UpgradeTier and payment method.